ABOUT US
Our approach:
We drive change using empathy, emotion, engagement, & experience.
We're not software – we're humans that make real connections. We don't automate anything. We live and breathe our framework and center everything we do around our customers' needs.
Our experience:
We know to uncover your blind spots.
Our experience spans all industries and across each touchpoint of your customer lifecycle. Through surveys, focus groups, and one-on-one interviews, we uncover your organization's strengths, weaknesses, and blind spots.
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While many consultants can conduct research, our true differentiator is our strategic expertise. For the past five years, Spailey Solutions has been delivering data-driven recommendations that increase revenue, boost customer satisfaction and retention, increase employee engagement, and much more.
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We achieve this by conducting original research and producing reports and analysis that will provide you with immediately actionable, revenue-generating steps.
Mackenzie Wilson
Owner & Founder
Our support:
We provide ongoing support and coaching.
By working with your organization’s leaders, we prepare short term and long term goals, based on our research and analysis, that create competitive advantages in the market.
Mackenzie Wilson is the insight engine behind Spailey Solutions. She brings more than 10 years' experience to the table, during which time she has built a reputation as a strategic customer relationship leader.
With roles spanning customer success, product, sales, and marketing functions, the common thread is Mackenzie's ability to quickly diagnose pain points and launch strategic solutions into action.
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